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PREAMBLE

This is a commitment of the Haryana Urban Development Authority to provide every allottee/purchaser of its properties :-

  •  Efficient, prompt and courteous service with dedication, integrity and fairness.
  •  Qualitative development at reasonable costs.
  •  Time bound and transparent service in all transactions.

QUALITY OF SERVICE

  • By issue of acknowledgement expeditiously and time bound settlement of all correspondence and in case of any delay an intimation regarding the reasons for such delay and when a reply can be expected.
  • By organizing "Open Darbars" periodically at notified timings, with adequate publicity to ensure speedy disposal of pending cases.
  • By prescribing specific time limits for various transactions .

ACCESS TO INFORMATION

a)       HUDA has initiated the process of computerization of allottees account in a phased manner. The web enabled application comprising of two modules viz., Plot and Property Management (PPM) and Financial Accounting System (FAS) have been implemented in all the Offices. In User ID and passwords have been issued to the allottees to enable them to see the detail of their property anywhere, anytime and even the status of their application can be tracked on the net. Single window counters have been established for resolving all queries of the allottees. Three banks have been identified wherein the allottees can deposit their dues. Court cases are also being monitored through Court Case Tracking System (CCTS).

b)       Financial Accounting System is working satisfactorily in all the Offices. Currently parallel run is going on and all type of vouchers are entered in the system based on which various reports relating to accounts, engineering wing are generated on day to day basis.

c)       All Estate Offices are interconnected through Wide Area Network

d)       All instructions, Acts, Rules, Manuals, general instructions/circulars, formats of documents for various transactions, lists are being listed on the website from time to time.

e)       All officers unto level of Executive Engineers have been provided broadband facility. Inter office communications are being made through e-mails. All tenders are being hosted on the website.

f)        For the information of general public all the major policies/decisions/floatation of sectors (Residential/Commercial/ Institutional/Industrial etc.) are hosted on the website and also published in the various newspapers.

GRIEVANCE REDRESSAL

Through a right to approach concerned officers at various levels, if grievances are not settled at lower levels. For the work relating to Estate Offices, public can contact the Estate Officer/Administrator concerned and for work relating to Engineering Wing concerned SDE/XEN/SE.

CONSUMER'S OBLIGATIONS

The Haryana Urban Development Authority expects from all those who avails its various services :-

  •  Not to approach touts or middlemen.
  • To ensure timely deposit of all dues/installments/ground rent and other payments demanded from time to time.
  • To adhere strictly to the terms and conditions of allotment and proper up keep and maintenance of the property.

The time schedule for various activities will be as follows.
 

Sr.No

 Activity

  Time Schedule

1

 Enquiries regarding installments/dues

 5 working days

2

 Mortgage permission

18 working days

3

 No Dues Certificate

18 working days

4

Conveyance Deed

18 working days

5

Transfer permission 

18 working days

6

Re-allotment letter

5 working days

7

DPC Certificate

8 working days

8

Possession Certificate

7 working days

9

Demarcation plan

3 working days

10

Sanction of Building Plan

25 working days

11

Completion Certificate

12 working days

12

Refund

10 working days

13

Water/Sewerage connection

12 working days

 

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